1. Website/Brochure description
The information contained on this site/in this brochure is believed to be accurate at the time of writing. There may be slight changes in some of the facilities offered from time to time and espana-golf cannot be held liable for unforeseen changes beyond our control (for example restaurants being closed for renovation, pools closed for maintenance, breaks in electrical supply etc.)
Should anything unforeseen occur espana golf would, where possible, offer alternative accommodation of an equal or higher standard.
2. Booking Confirmation
Your booking will be confirmed by email or post – you will be asked at time of booking which method you prefer. We require a non-refundable 10% deposit + green fees at time of booking which will reserve your holiday for 48 hours. You must then check and sign the booking confirmation form and return it to us within this time. Please note, your holiday is not confirmed until written confirmation is received.
The signatory must be over 18 years of age and, if you are hiring a car, you must, at this stage, provide a copy of each named driver’s driving licence for booking and our records.
3. Payment
If you are booking more than 6 weeks prior to your departure date a total deposit of 20% (this can include the original 10% booking confirmation deposit) is required, the final balance must be paid 4 weeks before you travel.
If you are booking less than 6 weeks before travelling, the full amount of the holiday is payable on confirmation of the booking.
Payment can be made by cheque, bank transfer (ask for details) and credit card via Paypal or WorldPay. Please note: a 3% surcharge is applicable on credit card or WorldPay/Paypal payments and will automatically be added to the invoice.
Late payment of full balance will incur a £15 admin charge.
4. Pricing
Once your booking has been confirmed, the price of your holiday as shown on your confirmation account will not be increased except as set out below or where you change your booking (see clause 9).
The price of your holiday is subject to increase up to 30 days before departure subject to € exchange rate to British £ sterling. espana-golf will absorb most minor fluctuations in exchange rate; we will absorb increases up to a total amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of this 2% will be surcharged on the final price of your holiday. At this stage, you will be advised of the change and if this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid to us except for any premium paid for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so in writing within 14 days from the issue date printed on the surcharge invoice. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of departure. We reserve the right to increase or decrease brochure prices of unsold holidays and correct errors at any time. We reserve the right to correct errors in both advertised and confirmed prices. You must check the price of your chosen holiday at the time of booking. When booking by telephone, any price quoted over the phone will be regarded as provisional until a signed booking form has been received by us at which time a final price will be calculated. We regret no refunds can be given in the event of any decrease(s) in our costs.
If any of our costs increase due to government action (e.g. increases in VAT or any other government imposed increases) these costs are liable to be passed to the customer.
5. Insurance
It is a condition, that by our acceptance of your booking, you have adequate personal travel insurance. You are advised to take out cover from one of the companies shown on our insurance page. Where you choose not to use one of the companies recommended, you must provide details of your alternative policy (insurer and policy number) on the booking confirmation form. If you fail to do so, we will add the appropriate premiums for the personal travel insurance we offer to your confirmation invoice.
These premiums must be paid as soon as possible as cover will not be effective until we receive all applicable premiums in full. You are strongly advised to read your insurance policy details before departure. It is your responsibility to ensure any insurance policy you take out meets your particular requirements. We do not check alternative insurance policies.
Golf course closure due to adverse weather is at the discretion of the golf course. As some courses do not refund green-fees and a rain check is not much use if you are not going back for a year or so, we strongly recommend you purchase a specially adapted Golfers Travel Insurance, which covers golf course closure.
6. Passports, visas and health requirements
It is your responsibility to ensure you are in possession of a valid passport and, if necessary, any visa. espana-golf cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. Passport, visa, and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on espana-golf, you will be responsible for reimbursing us accordingly.
7. Building work and noise
Building work and the resulting noise from sites adjacent to any properties featured on the website may occur at any time during the season. Many resorts are continuing their development and at times local works may be taking place or may be planned. If espana-golf becomes aware that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment of it, we will advise you. If you are unhappy with the situation, we will endeavour to offer you alternative accommodation (with you paying or receiving a refund in respect of any price difference) or if we are unable to offer you similar accommodation you may cancel and we will give you a refund of all monies paid to us excluding insurance premiums and any amendment charges.
8. Accommodation
Accommodation provided must only be used by the person(s) shown on the booking form. Sub-letting, sharing or assignment is prohibited.
Charges will be levied in each property for any people occupying accommodation who have not been named on the booking form and on no account may the number of people exceed the maximum occupancy stated on the website.
(i) Satellite/cable television, when advertised, may not include access to all channels.
(ii) You must pay for all damage and breakages before vacating your accommodation.
(iii) The majority of hotels in our programme request that you vacate your accommodation by midday. However some do require an earlier check out, but will usually provide a courtesy facility for luggage storage and changing. (iv) Star ratings featured against appropriate hotels are those supplied by relevant tourist authorities
(v) We reserve the right to refuse single sex groups of holidaymakers.
(vi) Please note that all accommodation must be vacated by 10.00 a.m. at the latest on the day of departure. Your cooperation in complying with this condition would be greatly appreciated in order that properties may be prepared for incoming guests.
(vii) We will add a charge of £2.50 per person to your booking (non-refundable) to cover for accidental damage to a value of £100 per person. Damage caused by negligence or intention is not covered by this charge. Alternatively you may pay a £500 refundable deposit. This will be returned approximately 28 days after your return unless the villa is left in an unsatisfactory condition. You must indicate on your booking form if you wish to take this option
(v) Pets may only stay in accommodation with our prior approval. An additional damage deposit may be required.
(vii) Supplements may be charged for the use of facilities not specifically included, such as heating, air-conditioning, use of a telephone line. Details will be supplied on request and a deposit may be required. It is your responsibility to ensure these charges are agreeable to you before use.
9. Car hire or local pick up service
Where a hire car is requested, unless otherwise specified and agreed, it will be waiting for you at the airport and must be returned to the same location at the end of the holiday. (If you want to have a hire car delivered to your accommodation, we can arrange this for you at extra charge to be agreed.)
Each car hire company has its own terms concerning the provision and payment of petrol, which is not included in the holiday cost. You are solely responsible for adhering to these terms.
Cars will be insured locally subject to local requirements and will be equipped in accordance with that country’s laws. Your car hire contract is between yourself and the car hire firm. You will be asked to sign a standard form of contract (which may limit or exclude the car hire firm’s liability to you) on arrival. This specifies the minimum required insurance cover (note: if personal accident insurance is required it is payable on collection of the car).
You should be aware that in certain countries insurance cover would be invalidated if the driver were found to be under the influence of drugs or alcohol. Further, car hire firms reserve the right to refuse to hire a car if in their opinion you are or appear to be under the influence of drugs or alcohol.
Additional drivers may be added to a car rental contract at the point of rental subject to proof of identity and possession of a valid driving licence.
If the espana-golf airport collection/drop service is required, clients will be transferred between the airport and accommodation by a private collection vehicle. Your courier will meet you in the arrival lounge and make himself/herself aware to you – you will not need to pay the courier at this time as your holiday will include the cost of this service. You may offer a tip to the courier at your own discretion.
On occasion a taxi, may be provided as an alternative. If this is the case and your flight is unexpectedly delayed without prior warning, you may be required to book yourself another taxi should the one provided have waited beyond it’s allotted time. espana-golf cannot be held responsible for holding a taxi should this arise, but will do everything it can to help out where possible. You will be provided with a local contact number for any such event. You may be required to share taxis with other clients.
Where stated, car hire appropriate to the party size (excluding infants) is included in the price. Details of insurance cover and any extra charges are shown in car hire section of the price guide.
10. Changing your booking
If you wish to make any changes to your holiday after it has been confirmed you must notify us in writing as soon as possible and, we will, at our discretion, endeavour to assist although we cannot guarantee any such requests will be met. Where we can help with your request, a minimum fee of £20 per passenger named on the booking form will be charged together with any costs incurred by us as a result, such as faxes or long-distance telephone calls and/or incurred or imposed by any of our suppliers.
For amendments to accommodation, car hire, passenger names or departure dates requested within six weeks of departure, cancellation charges as set out in paragraph 11 may apply. The amended arrangements will then be treated as a new booking. Cancellation charges will not, however, be payable if you wish to substitute a party member introduced by you where the original party member is prevented from travelling. In this situation, you must request the substitution in writing not less than 28 days before departure. The amendment fee of £20 per passenger named on the booking form will be payable, in addition to any charges or costs levied by our suppliers.
Green fee amendments, alterations or cancellations are subject to a £15.00 admin fee; this covers the cost of additional golf course correspondance, paperwork and refund costs liable when presenting a cheque or transfer for return funds.
11. Cancellation charges
Cancellation of your booking is accepted from the date we receive official written notification to our office. Please be aware that Electronic Mail is not an acceptable means of cancellation.
The charges for cancellation, shown as a % of total invoice costs (excluding insurance premiums and amendment charges which are non-refundable in the event of your cancellation) are:
More than 10 weeks prior to departure loss of deposit only
6 - 10 weeks prior to departure 50%
4 – 6 weeks prior to departure 60%
less than 4 weeks prior to departure 100%
Please note: golf tee times are subject to 100% cancellation charges; Spanish Golf courses do not refund bookings after they have been made. We will provide an alternative option, if available, at the customers extra cost (if applicable) plus a £20 per golf course administration fee.
If some members of your party are forced to cancel, cancellation charges will be levied and the remaining passengers in the party must pay any increased costs for the holiday. Depending on the reason for your cancellation and what is covered by terms of your insurance policy, you may be able to re-claim part of any loss. Claims must be made directly to the insurance company concerned.
12. Complaints
If you have a problem during your holiday, please your local representative on the number provided on your booking confirmation form.
If your complaint is accommodation based and you are staying in a hotel, you must raise the issue with the hotel concerned. If you are staying in a private villa or apartment and no representative/agent is available, please contact the UK espana-golf office direct.
If your complaint cannot be completely resolved locally, you must inform our representative/agent and follow this up within 30 days of your return home by writing to our Customer Relations Manager in the UK giving your booking reference and full details of your complaint. If you fail to follow this procedure within the timeframe, we cannot accept responsibility for any claim, as we have been deprived of the opportunity to investigate and rectify the problem.
Complaints arising in concern with golf course condition and playability, should be taken up directly with the golf course concerned. Espana Golf will provide as much relevant information in regard to condition, ongoing work and other factors as they are presented to us by the golf courses and therefore Espana Golf will bear no liability for any change in condition or circumstances from that provided to us by the courses, if this were to occur after bookings have been taken.
You are requested to get written confirmation of any discussions, promises or concessions made to you whilst in either resort, hotel or golf course. Without this paperwork, Espana Golf is not in a position to negotiate a claim on your behalf.
13. Late arrival and behaviour
It is your responsibility to ensure that you are at the correct departure points the required time before departure. We do not accept any responsibility if you miss aircraft, couriers or connecting transport as a result of your checking in late or bad timeliness.
At all times during your holiday, you are expected to have consideration for your fellow passengers, holidaymakers and other third parties. If in the opinion of ourselves, any airline pilot, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour.
14. Changes and cancellations by us
Occasionally, we have to make changes to and correct errors on the website/brochure and other details both before and after bookings have been confirmed, and sometimes even cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after the date the balance of the cost of your holiday must be paid where you have failed to make all payments due in full and on time or where we are forced to do so as a result of circumstances outside our control. We will not cancel after this date for any other reason.
Most changes are minor, but on occasion we have to make more “significant changes”. A “significant change” might include a change of hotel/apartment/villa or cancellation of golf should a course be closed due to unforeseen circumstances.
If we have to make a significant change or cancel, we will tell you as soon as possible. We will offer you the choice of the following options:
(a) you may accept our offer of a replacement holiday of equivalent or higher quality (subject to availability); or
(b) you may accept our offer of a replacement holiday of a lower quality (subject to availability) and we will refund the difference in the price; or
(c) you may ask us for a refund of the money you have paid.
Please note, the above options are not available where any change made is a minor one.
In all cases, our liability for significant changes and cancellations is limited to offering you the above-mentioned options and, where applicable, compensation payments. No compensation is payable for minor changes or in the extremely unlikely event, we are forced by “force majeure” (see clause 14) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
15. Inclement weather
As adverse weather is inevitable during the course of the year hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.
In the event of this happening our Inclement Weather policy is as follows:
Prior to arrival
Espana Golf will, If requested to do so, call and check the status of the golf course on your behalf.
Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf break; however price supplements may be incurred depending on when your break is re-booked for.
No refunds are available under any circumstance for cancellations made due to course closure.
During your golf break
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.
If you are unable to play golf on your break due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break.
It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with many of our winter breaks the golf element is considered complimentary.
Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final. We do request all maintenance schedules from our featured courses and when we are advised we pass this information onto you. Please remember maintenance schedules are subject to change due to weather conditions.
We cannot be held responsible should inclement weather prevail.
16. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to “force majeure”. In these booking conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building/road works, unavoidable technical problems with transport and all similar circumstances beyond our control.
